Refund Policy

Welcome to Happy Haul. Your satisfaction is important to us. We offer a transparent, fair, and hassle-free refund process to ensure a smooth shopping experience.

30-Day Refund Policy

You may request a refund within 30 days of receiving your order.

To be eligible for a refund:

• The item must be unused, unworn, and in original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Non-Refundable Items

• Gift cards
• Final sale or clearance items
• Used or damaged items not caused by our error
• Personal care items if opened

How to Request a Refund

1. Email us at haulhappy741@gmail.com
2. Include your order number and reason for return
3. Provide clear photos if requested

Once approved, we will provide return instructions.

Return Shipping

• Customers cover return shipping unless the item is defective or incorrect
• Shipping fees are non-refundable
• We recommend using a trackable shipping service

Refund Processing

After we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds are processed within 5–10 business days
• Refunds are sent to the original payment method

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We will resolve the issue at no extra cost.

Exchanges

We do not offer direct exchanges. Please request a refund and place a new order.

Order Cancellations

Orders can only be canceled before they are shipped. Once shipped, the refund policy applies.

Contact Us

Thank you for shopping with Happy Haul.